Frequently Asked Questions

Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Cleaning Company.

General Questions

No, you don’t. If you feel comfortable going out while the cleaning is happening that is completely fine. You can let the cleaner in and head off, or hide a key and let us know here the secret spot is.

Yes, absolutely. We can send you copies of documents on request.

Yes, they all have police checks and Working with Vulnerable People cards.

Our cleaners work independently, unless you request two or it’s a BIG clean and we want to finalise it in a timely manner.

We invoice the day after the clean with bank details for you to transfer the amount to Magic for Mums. Unfortunately, we do not have eftpos facilities or accept cash.

A cancellation fee equivalent to 50% of the total cost of the service booked will be charged if cancelled within 24 hours of the scheduled commencement time.

Yes, you will receive a text the day before with your appointment time and who your cleaner will be.

Please fill out the quote form on the website, and a team member will be in touch with an personalised quote. https://magicformums.com.au/get-a-quote