Frequently asked questions:
1. Q: Do I have to be home for the clean?
A: No, you don’t. If you feel comfortable going out while the cleaning is happening that is completely fine. You can let the cleaner in and head off, or hide a key and let us know here the secret spot is.
2. Q: Are you insured?
A: Yes, absolutely. We can send you copies of documents on request.
3. Q: Do the cleaners have police checks?
A: Yes, they all have police checks and Working with Vulnerable People cards.
4. Q: How many cleaners will clean my home?
A: Our cleaners work independently, unless you request two or it’s a BIG clean and we want to finalise it in a timely manner.
5. Q: What are client’s payment options?
A: We invoice the day after the clean with bank details for you to transfer the amount to Magic for Mums. Unfortunately, we do not have eftpos facilities or accept cash.
6. Q: What is the Cancellation Policy?
A: A cancellation fee equivalent to 50% of the total cost of the service booked will be charged if cancelled within 24 hours of the scheduled commencement time.
7. Q: Will I get a reminder about my appointment?
A: Yes, you will receive a text the day before with your appointment time and who your cleaner will be.
8. Q: How do I book a clean?
A: Please fill out the quote form on the website, and a team member will be in touch with an personalised quote. https://magicformums.com.au/get-a-quote